WHAT YOU'LL DO

• Lead the onboarding process for new support employees, including training sessions, checkpoints, and lab verifications

• Prepare and deliver structured training programs for in-house support teams

• Conduct targeted training sessions for Service Providers, based on regional or product-specific needs

• Develop and update training materials in line with product releases and process changes

• Collaborate with support leadership and SMEs to identify knowledge gaps and address them effectively

• Work on internal training team initiatives, including projects to improve knowledge sharing and onboarding efficiency

• Deliver one-on-one or small group training sessions to reinforce learning and support individual development needs

• Maintain detailed documentation and reports on training attendance and outcomes

• Support broader enablement initiatives as part of the Support Operations department

WHAT YOU BRING

• 2+ years of experience in technical training, onboarding, or a support enablement role

• Strong presentation and communication skills, with experience leading virtual and in-person sessions

• Familiarity with IT support operations, customer service workflows, or technical troubleshooting

• Ability to adapt to a fast-paced environment and manage multiple priorities

• Experience working with learning management systems (LMS) and training documentation tools

• Detail-oriented with a passion for knowledge sharing and employee development

• Previous experience in a cybersecurity or MSP environment is a plus

• Strong internal customer focus with desire to learn all aspects of the business

• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy

• Collaborative, team-player with a commitment to succeed and never give up attitude

• Self-motivated, proactive, and able to work with minimal supervision

*Please submit your resume and application in English

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.