Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!

Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of hyper convergent storage and computer clusters. The clusters are built on Acronis technology and provide backup and disaster recovery features for public or private cloud deployments. Infrastructure support expert role provides an opportunity to practice technical skills with Linux, network, storage, cloud, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the evolution of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on.

WHAT YOU'LL DO

• Become a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing complex environments during failover and failback operations

• Troubleshoot and resolve various technical incidents for Acronis customers and partners

• Build and maintain strong relationships with customers and partners

• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues

• Training and mentoring junior team members by sharing technical expertise and best communication practices

• Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Fluent English (both written and verbal). Additional languages known are a plus (Spanish, French, Portuguese, German).
• Advanced technical expertise in:

• Linux OS - advanced hands-on experience with administration and troubleshooting of various Linux OS flavors (Red Hat Certified System Administrator as a baseline)

• Networks – traffic inspection, routing and bandwidth analysis; experience with setup of services like DHCP, DNS, L2TP/IPSEC/Open VPN including high availability configurations

• Private Cloud - managing any of various enterprise-grade virtualization and/or container solutions such as, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo

• Good communication skills and customer service focus

• Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues

It would be considered a plus if you have:

• Windows OS - administration and troubleshooting skills

• Public Cloud – management and troubleshooting of public cloud solutions like Google, Amazon, Azure

• Business applications - deployment and troubleshooting of Active Directory, MS Exchange
• Additional languages known B2 level or higher (French, German, Spanish, Portuguese).

*Please submit your resume and application in English

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

OUR INTERVIEW PRACTICES

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

#LI-LD1