To work with stakeholders to understand and challenge existing processes, identify improvement opportunities, and translate them into clear, actionable requirements. Collaborating cross-functionally with developers, admins, and product owners, you’ll help ensure that proposed solutions are effectively designed, built, and delivered to drive business value.

Configures, installs, maintains and upgrades computer systems hardware and software | Administers and maintains security of operating systems | Restores files or systems by designing, writing and implementing back-up procedures | Provides operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices | Performs recovery procedures, scheduling and back-ups and monitors batch processes