We are looking for a Customer Support Specialist to join our growing team and help us increase our customers’ satisfaction levels.

Required skills:

• 1+ years of Customer Support experience;
• Interested in gaming industry;
• Literacy, responsibility, attention, stress resistance are a must;
• Excellent communication skills and customer-oriented approach, will to go extra mile;
• Ability to multitask;
• Upper-intermediate level of English;
• Crazy-fast typer;
• Being a confident Steam user is required;
• Fintech experience would be a great advantage.
  

Responsibilities:

• Provide written support for customers in chats, tickets, instant messengers, social media — no calls;
• Communicate with users in English/Ukrainian;
• Communicate internally with other departments (marketing, antifraud, developers, etc.);
• Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution;
• Be flexible in a dynamic environment, quick-paced changes are constant.

Location: Only Ukraine; Remote Work

Hiring process:

✅Intro call with a Recruiter → ✅ Test Task → ✅Technical Interview → ✅Reference Check → ✅Offer

We offer:

• Team of like-minded professionals who understand your game passion;
• Work in an international product company - Mythical Games is the resident of Diia City;
• Competitive financial reward;
• Health care starting on your first working day;
• 22 paid vacation days, paid sick leaves and other personal days in accordance with the company's internal policies;
• Flexible working hours;
• Referral bonuses;
• Education budget;
• Financial support and PTO in case of special occasions governed by the internal policies of the company.