Technical Account Manager

Location: USA or CAD (Remote position but candidate must be physically located in the USA or Canada)

ABOUT GRIDGAIN

Modern business-critical applications such as AI modeling, high-performance transaction processing, real-time decisioning, fraud detection and risk management all require more than just access to real-time data. These applications need a data platform that can store, access, process and analyze hundreds of terabytes of data at ultra-low latencies with high availability.

GridGain is a leading real-time data platform by the original creators of Apache Ignite. It is the fastest, most non-intrusive way to process enterprise-wide data for AI, transactions and analytics in real time and at massive scale. GridGain allows companies to combine a fast multi-model database with robust compute functionality to deliver the fast access data storage and low-millisecond processing required for today’s business imperatives.

GridGain is trusted by leading companies including Citi, Barclays, American Airlines, AutoZone, and UPS to accelerate their existing applications, speed operational analytics and fraud detection, train machine learning models for AI, and provide fast-access data hubs.

GridGain is growing! Join the team and play a critical role in a fast-paced Silicon Valley startup that's changing the definition of "real time," and the world's expectations for high-speed data processing and analytics.

About the Role:

We are seeking a customer-centric Technical Account Manager (TAM) to support key GridGain customers through their implementation and usage of our product suite. The role of the TAM combines technical acumen with deep customer empathy. The aim of the GridGain TAM program is to become a trusted advocate for the customer as they move from adoption to realizing full value from their software investment.

You will work as part of a team of highly skilled TAMs, serve as a key customer advocate within the organization, and collaborate cross-functionally with Sales, Engineering, Product, and Support to ensure we exceed customer expectations at every stage of the journey.

Key Responsibilities:

• Engage with key accounts to provide technical and procedural guidance during their implementation and usage of GridGain software.
• Assist and advise customers as they approach key product milestones, such as upgrades and migrations.
• Partner with Customer Success, Sales, and Product teams to drive product adoption, renewals, and growth opportunities
• Identify common customer challenges and feedback to inform product development and improve the customer experience
• Develop playbooks to document key activities (onboarding, deployment models).

Qualifications:

• 5+ years of experience in customer-facing technical roles (TAM, solutions engineering, support, or consulting).
• 3+ years experience working with database technologies (ideally distributed)
• Excellent communication and relationship-building abilities
• Proven track record of managing enterprise customers in complex, technical environments
• Deep technical acumen — able to understand and articulate complex technical concepts to both technical and non-technical audiences
• Experience working in SaaS, cloud infrastructure, data platforms, or enterprise software is essential.
• Strong customer empathy with the ability to balance needs of customer and organization.

Preferred:

• Familiarity with enterprise account management tools (e.g., Gainsight, Salesforce, Zendesk)
• Background in engineering or computer science a plus