Technical Account Manager

Location: New York, NY

Imagine this: eCommerce brands effortlessly transforming themselves to maximize conversions and revenue—on autopilot.
At Moonshot AI, that’s the future we’re building, and you’ll play a central role in making it happen. We’re looking for a Technical Account Manager to partner with our clients, ensuring they unlock the full power of our generative AI platform to optimize their websites and grow their businesses.

You’ll be the go-to person for eCommerce brands, guiding them through onboarding, running conversion experiments, analyzing ROI, and seamlessly integrating our dashboard into their daily workflows.

We’re starting with eCommerce—a massive market—and expanding from there. This is your chance to join a well-funded startup at the ground floor and shape not only the future of our product but also how our clients interact with it.

What You’ll Achieve

As a Technical Account Manager, you’ll be at the intersection of customer success and technology, driving meaningful outcomes for our clients while shaping Moonshot AI’s client success strategy. You’ll wear many hats and have a ton of autonomy as you influence the future of how eCommerce brands use AI to achieve unprecedented growth.

You Will Also:

• Be the bridge between clients and our engineering team, ensuring we consistently deliver jaw-dropping results.
• Own the onboarding experience, making sure clients get up and running effortlessly with our platform.
• Collaborate with clients to design, run, and track A/B tests that drive measurable conversion rate optimization (CRO) outcomes.
• Show off the value Moonshot AI delivers through ROI reports packed with actionable insights.
• Build lasting relationships by holding regular check-ins with stakeholders and becoming their trusted advisor.
• Solve technical challenges, train clients on the platform, and share best practices for success.
• Work with product, engineering, and sales teams to make sure client feedback drives innovation.
• Develop and refine processes for onboarding, support, and client retention as we grow.

When it all clicks, you won’t just be helping clients grow—you’ll be rewriting the playbook for how eCommerce brands use AI to thrive.

What We Believe In

• No ego: Extreme sincerity and integrity drive our interactions.
• Ownership: We take full accountability – in both the good times and the bad.
• Calculated risks: We have a bias for action, always aiming for meaningful results.
• Big vision: We’re constantly living on the edge of, “Can we even pull this off?”

Who We’re Looking For

You’re a problem solver who loves collaborating with clients, thrives in fast-paced environments, and gets excited about the intersection of technology and business.

Must-Haves:

• 3+ years of experience in client-facing roles, such as Technical Account Manager, Customer Success Manager, or Solution Engineer, preferably in SaaS.
• Familiarity with web technologies (like HTML, JavaScript) and an understanding of CRO platforms (Optimizely, Google Optimize, etc.).
• Strong analytical skills and the ability to interpret data to drive insights and strategy.
• Exceptional communication skills – you can explain technical concepts to non-technical audiences with ease.
• Proven ability to build relationships and drive customer success.
• Self-motivated, organized, and comfortable taking ownership of multiple projects simultaneously.

Extra Points For:

• Startup experience.
• Technical background (e.g., coding experience or technical troubleshooting skills).
• Experience working with ML models or AI-powered platforms.

Logistics

• Competitive salary and benefits, including medical, dental, and vision coverage for you and your family.
• Unlimited PTO – we trust you to take the time you need.
• Our NYC office is in midtown Manhattan (41st and Broadway).
• While we’re flexible on office/home days, we believe the real magic happens when we’re together in the office.
• We’re backed by leading investors from NYC, SF, and TLV.