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Customer Support Specialist Kyiv, RemoteKR

Petcube

Petcube

Customer Service
Kiev, Ukraine · Remote
Posted on Tuesday, October 26, 2021

We are looking to hire young and fun people, fluent in English with no or minimal accent who have clear communication skills.

Shift:

7 pm - 4 am, GMT

Responsibilities:

  • Effectively address customer inquiries via chat & email
  • Monitor and respond to feedback on social media
  • Maintain professionalism when owning customer interactions
  • Take responsibility for your work
  • Identify, document, and follow up with engineers on product bugs and features
  • Identify trends in customer requests and suggest improvements to processes and products
  • Collaborate with members of other teams

Requirements:

  • Strong natural will to help other people
  • Fluency in English with no or minimal accent and clear communication skills
  • Motivation and passion for getting work done properly
  • Ability to learn quickly
  • Attention to detail
  • Discipline and a strong work ethic
  • Genuine curiosity about people and business
  • Young, trendy, and fun