For our Product department, we are looking for an outstanding Lead who will guide our UX Research team while leading cross-functional customer and data projects to create insights into our customers’ preferences and behaviors, thereby enabling data-driven recommendations for leadership. This includes working closely with our Product, UX, Analytics, Marketing and Customer Happiness teams as well as the company leadership. The ideal candidate has a strong background in strategic thinking, data analysis and project management.

Who you are:

• You have a degree in economics, data science, business or a related field
• You bring experience (5+ years) in e-commerce, consulting or consumer good, as well as (2+ years) in people management
• You have excellent analytical skills with the ability to leverage data to develop on point strategy and decisions
• You are well-versed in a wide array of UX research and validation methodologies, tools, and techniques. Your deep understanding enables you to navigate complex user problems with precision and creativity and speeds up detecting opportunities that match user's and business needs
• You have excellent project management skills and ability to work with cross-functional teams in an efficient manner
• You are excited to think from the consumer point of view and how to create value for our consumers
• You are a doer at heart, a natural problem-solver and are excited about the future of consumption
• You have the ability to align UX research with the organization's business goals and objectives. You can also create a strategy for the UX research team that fosters growth and innovation. Your team’s work would directly facilitate decision-making in several teams, in different phases of product development
• You are used to a fast-paced, changing environment
• You have excellent verbal and written communication skills and know how to put inputs from multiple sources to tell a story
• You have excellent English skills
• You care about the world and want to spend your time making a difference

What you will do:

• Directly report to the VP of Product and impact strategy at the highest level
• Lead our Consumer Insights efforts and formulate effective and actionable strategies on how to improve the consumer experience with our brand and products
• Lead and manage a team of UX researchers, providing mentorship, guidance, and direction. Your role involves fostering their professional growth, ensuring high-quality outcomes for our users and our business
• Lead cross-functional projects in close collaboration with members from our Product, UX, Analytics, Marketing, Customer Happiness teams
• Analyze and constantly develop our understanding of our consumers’ preferences, behaviors and potential for value creation
• Leverage data and insights to proactively identify new business opportunities
• Share and communicate insights effectively throughout the company
• Stay up-to-date on industry and consumer trends

Additional factors we appreciate:

• You have gained work experience in the consumer goods industry or marketplaces before
• You speak a European language (Germany, Italian, Swedish, Dutch, etc.) in addition to your English skills