Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

Responsibilities

• Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction
• Performing analysis and evaluations of technical performance and reliability of products, systems and services
• Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures
• Adhering to defined standards and measures for quality and customer satisfaction requirements and providing feedback according to SLAs
  
  

Requirements

• Desire to grow as an IT professional with a focus on advanced/expert Linux knowledge
• Understanding of OS structure and Linux configuration skills
• Operating system installation, configuration, upgrade, and maintenance experience (Linux)
• Networking and network services (Linux) configuration experience
• Experience with troubleshooting/monitoring utilities (Linux)
• English (Upper-intermediate or above)
• Great communication and interpersonal skills
• Ability to stay calm and focused
• 1+ years of experience in a software company
  
  

It Will Be a Plus

• Redhat or LPI certificates (would be considered as a huge plus)
• Web/mail/MySQL/DNS services on Linux (any Unix based OS)
• Experience in virtualization systems (Xen, KVM, VMware)
• Experience in hardware storage and data over Ethernet (iSCSI, FC, AOE, etc)
• Docker, Kubernetes, OpenStack experience (would be considered as a plus)
• Ability to work in shifts