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Linux Technical Support Engineer (based in Mexico)

Virtuozzo

Virtuozzo

IT, Customer Service
Tokyo, Japan · Oregon, USA
Posted on Thursday, May 9, 2024
Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

Responsibilities

  • Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction
  • Performing analysis and evaluations of technical performance and reliability of products, systems and services
  • Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures
  • Adhering to defined standards and measures for quality and customer satisfaction requirements and providing feedback according to SLAs

Requirements

  • Desire to grow as an IT professional with a focus on advanced/expert Linux knowledge
  • Understanding of OS structure and Linux configuration skills
  • Operating system installation, configuration, upgrade, and maintenance experience (Linux)
  • Networking and network services (Linux) configuration experience
  • Experience with troubleshooting/monitoring utilities (Linux)
  • English (Upper-intermediate or above)
  • Great communication and interpersonal skills
  • Ability to stay calm and focused
  • 1+ years of experience in a software company

It Will Be a Plus

  • Redhat or LPI certificates (would be considered as a huge plus)
  • Web/mail/MySQL/DNS services on Linux (any Unix based OS)
  • Experience in virtualization systems (Xen, KVM, VMware)
  • Experience in hardware storage and data over Ethernet (iSCSI, FC, AOE, etc)
  • Docker, Kubernetes, OpenStack experience (would be considered as a plus)
  • Ability to work in shifts

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