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L2 Linux Support Engineer (based in Malaysia)

Virtuozzo

Virtuozzo

Customer Service
Kuala Lumpur, Malaysia
Posted on Friday, June 28, 2024
Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

Responsibilities

  • Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction
  • Performing analysis and evaluations of technical performance and reliability of products, systems, and services
  • Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures
  • Adhering to defined standards and measures for quality and customer satisfaction requirements and provide feedback according to SLAs

Requirements

  • Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
  • Ability to work only three days a week with one night shift
  • Understanding of OS structure and Linux configuration skills
  • Operating system installation, configuration, upgrade, and maintenance experience (Linux)
  • Networking and network services (Linux) configuration experience
  • Experience with troubleshooting/monitoring utilities (Linux)
  • English (Upper intermediate or above)
  • Great communication and interpersonal skills
  • Ability to stay calm and focused
  • Docker, Kubernetes, OpenStack experience (would be considered as a plus)
  • Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo You Will

  • Skyrocket your knowledge on how Linux works with supervision of our trainers and help of well-knit team of professional support engineers
  • Find out how Linux used by huge enterprises all over the world
  • Prepare your knowledge base for further career growth with Virtuozzo
  • Be acquainted with our customers to get a boost in your communication skills

And Get

  • Access to training resources for self-study

Your privacy is important to us. All information provided during the application process will be kept confidential and used solely for evaluating your candidacy. By applying, you consent to our privacy policy. To apply, please follow the provided instructions.