IT Systems Engineer

Location: Sofia, Bulgaria (Hybrid – 1 day/week in office)

Join Virtuozzo and help power the infrastructure behind some of the world’s leading hosting and cloud providers. We’re looking for a hands-on IT Systems Engineer to support our global operations, improve system reliability, and strengthen our internal tooling and automation.

You’ll be part of a distributed team working on a mix of physical infrastructure and SaaS platforms—keeping our core systems secure, stable, and running 24/7.

What You’ll Do

• Provide daily support to internal teams via IT helpdesk
• Manage SaaS system access (e.g. Microsoft 365, AD), including audits and reconciliation
• Set up and maintain user accounts, groups, and shared resources
• Maintain and monitor internal servers (Linux, Windows, MacOS)
• Troubleshoot outages and escalate where needed (RFO documentation included)
• Ensure timely onboarding and offboarding of employees
• Support and maintain internal hardware (laptops, network equipment, etc.)
• Collaborate with Security and IT to document and improve internal processes
• Contribute to a culture of automation, security hygiene, and service reliability

What You Bring

• 2+ years of Linux system administration (RHEL/CentOS and Debian/Ubuntu)
• Good understanding of networking principles
• Working experience with Windows and MacOS systems
• Strong English communication skills (written and spoken)
• Familiarity with Microsoft 365, Exchange Online, and Active Directory
• Basic hardware knowledge and troubleshooting skills

Bonus Points

• Previous experience in an IT helpdesk or support role
• Exposure to virtualization platforms
• Familiarity with tools like Apache, Nginx, MySQL/PostgreSQL, Zabbix, Puppet, Ansible, Docker, Kubernetes—or interest in learning them

What We Offer

• Hybrid work setup – 1 day/week in the Sofia office, the rest remote
• Stock options – we all share in Virtuozzo’s success
• Professional development – support for certifications and growth
• Private medical insurance (location dependent)
• Flat structure – minimal bureaucracy, direct impact
• Collaborative culture – smart, down-to-earth teammates who care about automation, security, and doing things right