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Technical Support Engineer

Virtuozzo

Virtuozzo

IT, Customer Service
Penang, Malaysia · George Town, Cayman Islands · Malaysia
Posted on Oct 1, 2025

About Virtuozzo

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities:

  • Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
  • Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
  • Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
  • Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements:

  • Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
  • Ability to work only three days a week with one night shift
  • Understanding of OS structure and Linux configuration skills
  • Operating system installation, configuration, upgrade, and maintenance experience (Linux)
  • Networking and network services (Linux) configuration experience
  • Experience with troubleshooting/monitoring utilities (Linux)
  • English (Upper intermediate or above)
  • Great communication and interpersonal skills
  • Ability to stay calm and focused
  • Docker, Kubernetes, OpenStack experience (would be considered as a plus)
  • Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo, you will:

  • Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
  • Find out how Linux used by huge enterprises all over the world
  • Prepare your knowledge base for further career growth with Virtuozzo
  • Be acquainted with our customers to get a boost in your communication skills.

What We Offer

  • Remote working model: balancing collaboration with flexibility
  • Comprehensive private medical insurance
  • Professional growth: training budget, certification support, mentorship, and career progression pathways
  • Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
  • Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
  • Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot