About Virtuozzo

Virtuozzo is a pioneer in software for hosting providers and cloud services, delivering a broad portfolio of IaaS, PaaS, and SaaS solutions on top of our cloud infrastructure.

Role Summary

You’ll join IT & Cloud Operations to keep our platforms secure, reliable, and efficient. The role blends internal IT with production operations: automate routine work, run OpenStack-based infrastructure, resolve incidents, and help colleagues via the helpdesk. You’ll also take part in an on-call rotation.

Key Responsibilities

• Administer Linux servers (RHEL/CentOS, Debian/Ubuntu), and core networking (TCP/IP, VLANs, routing, DHCP, firewalls).
• Implement monitoring/alerting and capacity management (Zabbix/Prometheus/Grafana; logs via ELK/OpenSearch).
• Troubleshoot outages, restore service quickly, and lead post-incident RCA documentation and follow-ups.
• Provide daily IT support via the helpdesk; manage secure onboarding/offboarding and SaaS administration (incl. M365, SSO/MFA).
• Maintain endpoint hardware (laptops, network equipment) and data-center documentation/runbooks.
• Drive performance tuning, load testing, and reliability KPIs.
• Participate in the on-call rotation.
• Automate routine tasks and workflows to improve operational efficiency (IaC/CM, CI/CD).
• Document data center infrastructure, standards, and operational procedures.

What you bring

• Hardware basics (servers, RAID/HBAs; iLO/iDRAC), strong diagnostics skills
• Networking fundamentals and troubleshooting (TCP/IP, VLANs, routing, DHCP, firewalls).
• Virtualization: hands-on with KVM/QEMU and libvirt (VM lifecycle, networking, migration).
• Automation tools; scripting in Bash and/or Python.
• Familiarity with Microsoft 365 and identity/SSO/MFA.
• Clear communication in distributed teams; English B1+.

Nice to Have

• Certifications such as RHCSA, RHCE, RHCA, or similar.
• Previous experience in an IT helpdesk or support role.
• Cloud: OpenStack experience is preferred.

What We Offer

• A role at the forefront of cloud technology with real impact and growth opportunities.
• A collaborative environment where your ideas are valued and shipped.
• Competitive compensation and support for professional development.
• Other perks and engagement opportunities, depending on your location and type of contract
• Share options
• Referral bonuses