Technical Support Engineer (Entry-Level, Cloud / Linux)

📍 Tokyo, Japan (Remote / Hybrid)

Start your career in cloud infrastructure and Linux

Virtuozzo provides cloud infrastructure software to service providers and enterprises worldwide. We are looking for an entry-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.

Responsibilities

• Provide technical support (L1/L2) to customers via ticketing systems, email, and calls
• Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers
• Support installation, configuration, and maintenance of Linux-based systems
• Assist in analyzing system performance and identifying issues
• Maintain clear and professional communication with customers following defined processes
• Contribute to internal and external knowledge bases and documentation

Requirements

Required

• Business-level Japanese (JLPT N2/N1 or native)
• English: Intermediate level or higher (for internal communication)
• Interest in IT, cloud infrastructure, or Linux systems
• Basic understanding of operating systems or networking
• Strong communication skills and willingness to learn

Preferred (nice to have)

• Experience with Linux (academic, personal, or professional)
• Basic networking knowledge
• Experience with troubleshooting or monitoring tools
• IT certifications (LPI, LPIC, Red Hat, etc.)

Training & Career Growth

• Structured onboarding and hands-on training
• Mentorship from experienced engineers
• Mentorship from the County Manager in Japan
• Opportunity to deepen knowledge in Linux, cloud infrastructure, and virtualization
• Support for professional certifications (LPI, Red Hat, etc.)
• Clear path to grow into advanced technical or engineering roles

Compensation & Benefits

• Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)
• Remote/hybrid work environment
  
• Health insurance and standard benefits
• Professional development support

Who This Role Is For

• Candidates starting or early in their IT career
• Individuals motivated to grow into Linux and cloud specialists
• People who enjoy problem-solving and helping customers

Working Conditions

• Standard business hours (with occasional support coverage if needed)
• Collaboration with global teams