Technical Support Engineer (Cloud / Linux)

📍 Tokyo, Japan (Remote / Hybrid)

Virtuozzo is a leader in cloud infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity.

We are looking for an entry to mid-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems in an international company. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.

Responsibilities:
• Provide technical support (L1/L2) to customers in Japan as well as globally
• Coordinate, troubleshoot, and resolve reported customer issues in collaboration with
customer technical teams and internal teams
• Perform analysis and evaluation of technical performance and reliability of products,
systems, and services based on customer requests
• Adhere to defined standards and quality measures, ensuring customer satisfaction and
managing communication in line with SLAs
• Maintain internal and external knowledge bases covering company products and
troubleshooting procedures

Requirements:
• Japanese (Native or Effective Operational Proficiency)
• English (Upper-Intermediate level or higher)
• Strong communication and interpersonal skills
• Ability to remain calm and focused under pressure
• Strong motivation to grow as an IT professional, with a focus on advanced Linux
knowledge
• General understanding of OS architecture and Linux configuration
• Experience with operating system installation, configuration, upgrades, and
maintenance (Linux)
• Experience with networking and network services configuration
• Hands-on experience with troubleshooting and monitoring tools (considered a strong
advantage)
• Red Hat or LPI certifications (considered a strong advantage)

職務内容：
・日本およびグローバルの顧客に対するテクニカルサポート（L1/L2）の提供
・顧客の技術チームおよび社内チームと連携し、報告された問題の調整・トラブルシュー
ティング・解決を実施
・顧客からの要望に基づき、製品・システム・サービスの技術的パフォーマンスおよび信
頼性の分析・評価を実施
・定義された基準および品質指標に従い、顧客満足度を確保しつつ、SLA に準拠したコ
ミュニケーションを管理
・社内外向けのナレッジベース（製品情報およびトラブルシューティング手順）を維持・
更新
応募要件：
・日本語（ネイティブまたは業務上十分なレベル）
・英語（中級以上）
・高いコミュニケーション能力および対人スキル
・プレッシャー下でも冷静かつ集中して対応できる能力
・IT プロフェッショナルとして成長する強い意欲（特に高度な Linux 知識の習得）
・OS アーキテクチャおよび Linux 設定に関する基本的な理解
・OS（Linux）のインストール、設定、アップグレード、運用保守の経験
・ネットワークおよびネットワークサービス設定の経験
・トラブルシューティングおよび監視ツールの実務経験（あれば尚可）
・Red Hat または LPI 認定資格（あれば尚可）
・情報通信系の新卒や第二新卒も大歓迎

Compensation & Benefits

• Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)
• Remote/hybrid work environment
  
• Health insurance and standard benefits
• Professional development support

Who This Role Is For

• Candidates starting or early in their IT career
• Individuals motivated to grow into Linux and cloud specialists
• People who enjoy problem-solving and helping customers