Team Leader Support – Help Us Redefine Patient Support at Yazen!

Are you a compassionate and structured leader with a passion for operational excellence and digital innovation? Do you want to help shape the future of patient support in a company that’s redefining how obesity is treated? Yazen Health is growing fast—and we’re looking for a Team Leader Support to take our patient support experience to the next level.

About Yazen Health

Yazen Health is a Swedish digital healthcare provider, specialised in modern obesity treatment. Yazen is registered at the Swedish health and social care inspectorate in Sweden (IVO). At Yazen, we combine medicine, support for lifestyle intervention, tech, and a lot of heart to help people reach and maintain a healthy weight. We’re digital-first, science-based, and growing across Europe. We deliver care digitally, combining cutting-edge medical knowledge with personal coaching and digital tools. Our approach is grounded in the latest science and a patient-first philosophy. And while we take our patients’ health seriously, we also believe in flexibility, collaboration, and making work feel meaningful—and human.

Our Values Guide Everything We Do

• We are fact-based
• We are easily accessible
• We are personal
• We do it together
  
  

Your Role

As Team leader support, you will lead Yazen’s patient support team and oversee the digital transformation of our support system. You’ll ensure that our support is timely, empathetic, and aligned with medical and legal standards—while also helping us build a seamless, AI-powered self-service experience. You’ll make sure our patient support team runs smoothly, while also helping us build the future of support—think AI tools, smart workflows, and a seamless patient experience across our platform.

This is a hybrid role where you can either work remote or from our offices at Minc in Malmö

Your Responsibilities Will Include

Team Leadership

• Lead, mentor, and develop a high-performing support team.
• Structure schedules, onboarding, and staffing routines.
• Foster a psychologically safe, inclusive, and collaborative culture.
• Ensure compliance with healthcare laws and encourage sound judgment and service excellence.
• Lead change processes and implement new tools and ways of working.
• Drive performance reviews, feedback sessions, and development planning.
  
  

Process & Workflow Development

• Build and maintain routines for patient/customer communication and case handling.
• Ensure high-quality, accurate, and efficient handling of support inquiries.
• Continuously improve workflows to optimize efficiency without compromising on quality.
  
  

System Optimization & AI Integration

• Drive the development and implementation of a modern, self-service support experience in our app and website.
• Implement and continuously enhance digital tools like e.g. Intercom, Google Workspace, and Hypertype.
• Work cross-functionally with Product, Medical Operations, and Growth teams to improve the patient journey.
  
  

Performance Monitoring & Reporting

• Define and follow up on key metrics.
• Use insights and data to drive improvements in team performance and patient satisfaction.
  
  

Cross-Functional Collaboration

• Collaborate with other team leads (e.g. Onboarding, Clinical Support) to ensure a seamless end-to-end patient experience.
  
  

What We’re Looking For

You’ll Thrive If You:

• Have led a customer or patient support team (healthcare or tech is a bonus).
• Love a good system and get a kick out of improving workflows.
• Are curious about how AI and automation can make support more human—not less.
• Know how to lead with both structure and warmth.
• Know how to use data to drive improvements.
• Have a sharp eye for quality, safety, and what makes a great patient experience.
• Communicate clearly, calmly, and kindly—especially in a remote environment. You are empathetic and service minded and have a deep commitment to patient safety and care quality.
• Enjoy working across teams and being the glue between people and systems.
• You are good at leading yourself and thereby others and you enjoy working independently towards results.
• Speak and write English fluently (Swedish is great, but not required).
  
  

What’s In It For You

• A meaningful mission: helping people live healthier, longer lives.
• A fast-moving, supportive team that cares deeply about what we do.
• Flexibility, autonomy, and trust. You work in a remote environment.
• The chance to shape how modern healthcare support is done—seriously.
• The chance to be part of an innovative healthcare scale-up shaping the future of obesity treatment.
  
  

How To Apply

Excited about this opportunity? Send us your CV and a short note about why you’d be a great fit for Yazen Health. We look forward to hearing from you!