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Sr. Customer Support Engineer, Deployments

ZEDEDA

ZEDEDA

Customer Service
San Jose, CA, USA
Posted on Friday, February 23, 2024
ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending
the cloud experience to the edge. ZEDEDA reduces the cost of managing and
orchestrating distributed edge infrastructure and applications, while increasing visibility,
security and control. ZEDEDA delivers a distributed, cloud-native edge management
and orchestration solution, simplifying the security and remote management of edge
infrastructure and applications at scale.
ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem with
a robust app marketplace and leveraging an open architecture built on EVE-OS, from
the Linux Foundation. ZEDEDA delivers instant time to value, has thousands of nodes
under management and is backed by world-class investors with teams in the US,
Germany and India. For more information, visit www.zededa.com
About the Position: Sr. CSE, Deployments (San Jose, CA)
Responsibilities:
Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are
responsible for delivering frictionless and smooth deployments to our Fortune 500
customers. Deployments run over a period of 12-24 months during which you develop
trusted technical relationships with our customer and also take the initiative to update
documentation, write better procedures, create a video. Deployments are technically
complex and will present you with technical challenges calling upon your best
troubleshooting and analytical competences. Next to your technical focus you also
coordinate x-functional deployment activities. You are an energetic self-starter fully
committed to our customers’ success by putting yourself in our customer’s shoes and
constantly striving to make sure they can use our product to the best of its and their
ability, by,
● Creating ecstatic customers
● Educating customers through ongoing knowledge transfers
● Ensuring frictionless deployments
● Escalation management
● On-call duties
● Radiate energy and enthusiasm
Qualifications
● BS Computer Science, Information Technology or similar experience
● 8+ years experience supporting technical end-users
● Excellent troubleshooting and root-cause analysis skills
● Proven technical writing skills
● Project management skills
● Excellent communication and written skills (English)
● Handling of hardware appliances and configuration of UEFI/BIOS
● Linux system administration & advanced Linux troubleshooting
● Python programming and Shell Scripting (both optional)
● Management of network adapters, interfaces
● Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall
configuration, routing, bridging, and proxies
● Networking troubleshooting competence using ping, traceroute, netstat, ip tables,
tcpdump and analyzing packet captures.
● Operate and troubleshoot SSH ; secure tunnels
● Familiar with both Type 1 and Type 2 hypervisors
● Troubleshoot hypervisors, including performance
● Deploy and manage Docker containers
● Certified Kubernetes Administrator (CKA), preferred
● Configuration of Azure or alternative clouds
● Practical operation of Swagger
● Setup and configuration of APIs such as Postman and Terraform
Pay & Benefits
Zededa’s main compensation philosophy is to provide you with the opportunity to
progress as you grow and develop with the company. The base pay range, dependent
on your skills, qualifications, experience and location for this role is between $130,000
and $150,000, and will also include commission, equity and benefits components to
round out your total compensation.